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Chatbot​

Enhance customer interactions with an automated chatbot that provides instant responses, resolves queries, and supports your customers 24/7.

Smart Communication​

The chatbot automatically responds to visitor messages when it identifies the correct answer. If it cannot provide the needed response, a human agent seamlessly takes over to continue the conversation.

Customizable chatbot reply delays

Intelligent automated responses

Natural, human-like interactions

Quick and easy 30-second setup

Easy to Use

No Coding Skills Required

Automatically train OpenAI with your web content and use Dialogflow to input tailored questions and answers.

Learn While You Build

Start with a basic chatbot and learn how to use more advanced features, like contexts, and entities, when you're ready.

Online Guides and Videos

There are plenty of online resources, including tutorials, help articles, and videos, about Dialogflow and OpenAI.

Advantages

Boost Workflows and Efficiency​

Leverage bots to minimize agent stress by automating responses to repetitive and mundane inquiries.

Enhance Problem-Solving Capabilities​

Chatbots provide instant answers to user queries, improving satisfaction and fostering loyalty.

Reduce Agent Workloads​

Bots handle up to 30% of customer support requests, freeing your team to focus on other important tasks.

Streamline Lead Qualification​

Engage potential leads in real-time and gather user information automatically through natural, conversational interactions.

Keep Your Website Active 24/7​

Save time and costs by having chatbots manage your website around the clock, ensuring uninterrupted service.

Boost Conversion Rates​

Utilize instant replies, professional communication, and a strong online presence to improve your conversion rates.

Human Takeover

At the end of the day, humans are always in control of our software. If the chatbot fails to answer, you can command control over a conversation. The chatbot only alerts agents when needed via various methods.

Multiple human take over methods

Notifications only when needed

User confirmations

Other options

Chatbot Training on the Fly

Improve the chatbot’s performance with every chat by adding new Q&A in real time. In a click, agents can teach both OpenAI and Dialogflow chatbots new answers. OpenAI will create variations of the question to enhance the chatbot.

OpenAI enhancment

Have your agents train the chatbot

Multilingual training

Multilingual Chatbots

Switch your chatbot’s language to match the user’s language, creating a multilingual experience. The chatbot can also translate messages into its language and reply in user’s language.

Real-time message translation

Language detection

More than 50 languages

Multilingual chatbots

Works with WhatsApp, Instagram and More

The chatbot can be seamlessly connected to all major messaging platforms like Facebook Messenger and WhatsApp, it also supports rich messages for all platforms.

WhatsApp

Instagram

Telegram

Messenger

Viber

More

Smart Questions and Answers

Easily add Q&A, enhance with OpenAI’s AI, provide answers from external sources and APIs in real-time, trigger actions and save user details on specific questions.

Provide answers from external sources

Actions on specific questions

Chatbot Flows

Create sequences of interactions between the user and the chatbot with the flows feature. The chatbot will guide the user through a series of questions and answers.

Collect user details

Send button lists

Send data via REST API

Set conditions

Message Customizer​

Effortlessly organize all your conversations in one centralized platform with our intuitive interface. Search for specific chats, remove messages, check users’ online presence, and monitor real-time typing activity.

Advanced text formatting and styling

Media and file attachments

Extensive emoji library (3000+)

Voice message integration

Advantages

Agent Assistance​

When OpenAI is unable to respond, activate the human takeover feature to seamlessly transfer the conversation to a live agent.

Live Data Access​

The chatbot answers queries about real-time topics, such as breaking news or recent events, providing up-to-date information.

Language-Adaptive Chatbot​

Transform your chatbot into a multilingual tool in one click using advanced Google AI-powered features.

Error-Free Communication​

Automatically detect and correct spelling errors in user queries, ensuring clean and accurate inputs for Dialogflow.

Unlimited AI Assistants ​

Deploy multiple assistants as needed and customize their activation for specific areas of your website.

Message Enhancement ​

Edit and refine agent messages to make them more professional and engaging by adding greetings and polishing the tone.

Quick Smart Replies​

Streamline agent responses with instant suggestions tailored to user messages, saving valuable time.

Data Extraction Made Easy ​

Effortlessly extract URLs and contact details from conversations and save them in notes with just one click.

Automated Chatbot Training ​

Keep your chatbot up-to-date by automatically training it with your website content at regular intervals using cron jobs or APIs.

Customizable Prompt Responses ​

Adjust your chatbot’s tone and refine its ability to respond effectively to user inquiries through customizable prompts.

Advanced OpenAI Configuration ​

Fine-tune OpenAI and ChatGPT settings such as temperature, custom models, frequency, and more to optimize performance.

Comprehensive Question Handling ​

When Dialogflow is unable to answer a query, OpenAI steps in to provide a response. Optionally, you can disable Dialogflow entirely.

Create Chatbots with Dialogflow

Use Dialogflow to create chatbots for answering specific and common questions accurately, or for advanced Support Board tasks. Integrate it with OpenAI to handle questions that Dialogflow cannot.

Add custom questions and answers

Integrate it with OpenAI

Chatbot Actions

Give your chatbot the ability to perform actions on behalf of the user like sending an email, open an article, change the department, and more. For the full actions list click here.

More than 10 actions available

Allow the chatbot to act on behalf of the user

Rich Messages

The chatbot’s functionality is on par with that of a human agent! It can send attachments, media, rich messages, which are easy to create and insert into the chatbot’s message.

Rich messages as shortcode

Attachments and media

10+ rich message types

Ready-To-Use Dialogflow Templates

When creating a chatbot, taking the first step can be hard. To make it easier, Dialogflow provides a set of ready-to-use chatbot templates, each capable of replying to general questions.

More than 45 templates

Automatic replies to general questions

Knowledge Base

Give your chatbot superpowers with additional knowledge. The chatbot will use your Support Board articles, or Knowledge Base questions and answers automatically.

Dialogflow Knowledge Base

Google Assistant

Support Board articles

Analytics

Check missing user questions, track your total number of chatbot chats, view sentiment analysis and much more. Data is always at your fingertips and allows you to fine-tune your chatbot to improve it every day.

Vast set of reliable reports

Check missing user questions

Sentiment Analysis

Total number of chatbot chats

WooCommerce Integration

By combining the Dialogflow’s AI with the structured data of WooCommerce, the chatbot can read your WooCommerce shop contents and autonomously provide answers containing relevant information. Click the button for more details about this innovative feature.

WooCommerce ChatBot Details

Google Search and Spelling Correction

Give your chatbot the ability to search for answers on Google and your website via Google search and automatically correct misspelled user questions. It’s all automatic.

Chatbot replies from Google and your website

Correct misspelled user questions

Support for Dialogflow CX and ES

The chatbot replies autonomously to visitors’ messages when it knows the right answer. When it can’t access the correct response, a human agent will reply and take control of the conversation.

Additional Features​

Explore the remarkable capabilities of Dialogflow highlighted below.

Email and Text Message Support ​

The chatbot automatically responds to user emails and text messages when it recognizes the correct answer.

Free to Use ​

Dialogflow is free for most users. Only enterprise-level businesses with extremely high traffic may need a paid plan.

Machine Learning ​

Harness the power of machine learning as Dialogflow interprets user input and organizes data efficiently.

Natural Language Processing ​

Leveraging years of expertise and extensive data, Google's Dialogflow NLP stands among the world's most sophisticated systems.

Sentiment Analysis ​

Detect user emotions and identify frustration with accurate scoring and magnitude metrics.

Entity Detection ​

Extract structured data from user inputs to comprehend questions with a human-like understanding.

Speech Recognition ​

Process voice messages seamlessly using advanced speech recognition technology from OpenAI and Dialogflow.

Automated Training ​

Enhance your chatbot's performance through continuous learning from real-time human interactions.